Your hotel front office has enthusiastic, motivated employees, but also has unenthusiastic, obstinate employees. You are concerned that the level of hospitality is suffering.
Resource: Ch. 13 of Hotel Front Office Management
Answer the following questions based on the scenario:
- What motivation theories would you apply as front office manager?
- Would you use the same application for everyone? Why or why not?
- What programs would you implement to continue to motivate your enthusiastic employees and increase motivation among your less-enthusiastic employees?
Incorporate your answers and create a brief training strategy explaining that hospitality is the first priority.
Include an introduction and conclusion to your assignment.
Post this assignment in 700 to 1,050 words as a Microsoft® Word attachment.
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