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As the front desk manager for a large hotel with conference space and ballrooms, most of your days are busy; however, today is particularly busy. Your hours are normally 5 a.m. to 5 p.m. but…

Resources: Ch. 14 and the CPTED guidelines on p. 383 in Ch. 14 of Hotel Front Office Management Select a small, medium, or large lodging property. As director of security, choose three key areas to…

Your hotel front office has enthusiastic, motivated employees, but also has unenthusiastic, obstinate employees. You are concerned that the level of hospitality is suffering. Resource: Ch. 13 of Hotel Front Office Management Answer the following…

Resource: Ch. 13 of Hotel Front Office Management Answer the following questions in 200 to 300 words: What role does the hotel front office have in promoting other hotel services? Who would you include in…

Read Case Study 1101 on pp. 332 & 333 of the text. Answer the question at the end of the case study. Describe two creative ways to present a service management program to persuade manager…

Resource: Ch. 10 of Hotel Front Office Management Analyze Hotel Affluent’s Wednesday Night Audit in Appendix F. Answer the following questions: In which categories is the hotel closest to reaching its goals? In which categories…

Resource: Ch. 10 of Hotel Front Office Management Answer the following questions in 200 to 300 words: Why is the night audit important? Why does a hotel need to keep track of its financial transactions…

Resources: Ch. 7–9 of Hotel Front Office Management Create a frequently asked questions (FAQs) list for your front office employees on how to deal with hectic check in and out situations as well as with…

Resources: Ch. 6, the Yield formula on p. 172 (Ch. 6), and Scenarios 1, 2, & 3 on p. 179 (Ch. 6) of Hotel Front Office Management Begin this assignment by answering the following question:…

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